Frequently Asked Questions
General Question
Orders
Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!
We understand that circumstances can change. If you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, depending on the status of your order.
After placing your order, you will receive an order confirmation email within 15 minutes. Once your order has been shipped, you will receive a shipping confirmation email. If you have not received an order confirmation email after placing your order, we recommend checking your email’s spam or junk folder. In case you still cannot locate the confirmation email, please contact Joy Store Support.
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative payment options such as Apple Pay or Google Pay. You can select your preferred payment method during the checkout process.
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Shipping
We offer free shipping on all orders. We want to make the shopping experience as convenient and cost-effective as possible for our customers. You can enjoy free shipping on your order without any additional charges.
Yes, we offer international shipping to many countries. During the checkout process, you can select your country for shipping options and costs.
Shipping times can vary depending on your location, shipping method and other factors. Generally, we strive to process and ship orders within 7-28 business days.
Product Details
We source our products from various brands and suppliers who specialize in unique and innovative items. We carefully select them based on quality, design, and suitability for our customers.
Yes, all our products are genuine and authentic. We work directly with reputable brands and suppliers to ensure the authenticity of every item we sell.
Absolutely! We value customer feedback and suggestions. If you have a specific product or brand in mind that you would like to see in our inventory, please reach out to our customer support, and we will consider your recommendation.
We currently do not have a physical store that is open to the public for in-person visits. Our location is allocated solely for the purpose of processing and fulfilling online orders. However, you can conveniently place orders for our products online through our website or on platforms like Amazon. We strive to provide a seamless online shopping experience for our customers.
Returns & Refunds
Yes, we do offer a refund if you don’t like the product. Visit our refund policy page for complete details.
Our return policy allows you to return or exchange items within 30 days of purchase, provided they are in unused condition and in their original packaging. For detailed information, please refer to our Return Policy page on our website.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Reviews
We value your feedback and appreciate your reviews! To leave a review, simply find the product you purchased on our website. Once you are on the product page, scroll down, and you will see an option to leave your review.
Yes, we appreciate feedback from all customers, whether or not they have an account. While creating an account can provide additional benefits and convenience, such as order tracking and personalized recommendations, it is not mandatory to leave a review. You can leave a review as a guest user by providing your name and email address. We value your opinion and encourage you to share your feedback to help other shoppers make informed decisions.